NOW AT YOUR STATION

How do I use my card at the LRT-2 Fast Lane turnstile?

Simply tap your U Money Visa card on the contactless logo on the turnstile. Once the light at the top of the gate turns green, push the turnstile to enter or exit.

Please remember to use your U Money Visa card at both your entry and exit stations to ensure accurate fare calculation.

I only saw one charge for all my trips in one day. Where can I see the breakdown of the fares that were charged to me?

For the breakdown of your fares, you can visit the Passenger Assistance Office at any station and speak with the LRTA personnel.

Alternatively, you may call the U Customer Service Hotline at (+632) 8928-USSC (8772). To help us investigate quickly, please include the details of your trips (e.g., card used, journey date, entry and exit stations). We will get back to you within 3 banking days.

The screen displayed “Blacklisted Card” when I tapped my U Money Visa card. What should I do?

Your U Money Visa card was temporarily suspended because the payment for your previous ride was declined by U Money. To ensure your card is still active and has sufficient balance, please contact U Customer Service Hotline at (+632) 8928-USSC (8772)

Once your card is already active, you can try tapping again after 1 hour. Please note that your next successful tap will include the outstanding fare from your previous unpaid ride.

I accidentally tapped out using a different card or device. What will happen?

If you switch cards, both cards will be charged the maximum fare. It’s important that you use the exact same card or device to tap in and tap out.

If you were mistakenly charged, please contact the U Customer Service Hotline at (+632) 8928-USSC (8772) to request a fare correction.

My card was accepted by the gate but the turnstile did not open. What should I do?

If your U Money Visa card fails to be read at the turnstile, please report it to the station staff to verify if your tap was recorded in the system.

• If your tap was successfully recorded at entry or exit, the station staff will assist you through the service gate.
  • If this happens at entry, you can proceed to travel and tap out as usual at your destination.
• If your tap was NOT recorded, you may try tapping your card a second time. If it still fails:
  • At entry, report to the station staff. You will be encouraged to use the standard gate instead.
  • At exit, approach the staff so they can let you out through the service gate. Show the card that you used to enter so the station staff can record your exit. Your card will be charged the maximum fare but we will post an adjustment within 3 banking days. If you do not see the adjustment within 3 banking days, please contact the U Customer Service Hotline at (+632) 8928-USSC (8772) for assistance.

There was a train breakdown or emergency at the station where I tapped to enter. Will I still be charged?

No. Due to a train breakdown or emergency, your card will not be charged.

If you were charged a maximum fare because you were unable to tap out, please expect an adjustment within 3 business days. If the charge is not reversed after 3 business days, please report it to the Passenger Assistance Office at any station or contact the U Customer Service Hotline at (+632) 8928-USSC (8772).

I lost my U Money Visa Card before I exited the station. How can I exit?

Immediately report your card as lost to U Money so we can block it.

Please report the issue to the station staff and they will assist you through the service gate. If you can remember your U Money Visa card number, please provide it to the station staff so they can verify your entry and record your exit. Your U Money Visa card will be charged the maximum fare but expect an adjustment within 3 banking days.

If you cannot provide your card number to the station staff, we will not be able to adjust your fare.

I tapped my card but failed to enter immediately. When I tapped my card again, the screen displayed “Card Already Accepted”. What should I do?

Double-tapping the same U Money Visa card at the turnstile in less than 5 minutes is not allowed. If you failed to enter/exit after tapping in/out, approach the station staff to verify if your tap in/out was recorded.

• If your tap was successfully recorded at entry or exit, the station staff will assist you through the service gate.
  • If this happens at entry, you can proceed to travel and tap out as usual at your destination.
• If your tap was NOT recorded: You may try tapping your card a third time after 5 minutes

The exit gate at my destination was wide open. Can I just pass through without tapping out?

If you exit without tapping out, you will be charged the maximum fare.

If the exit gate is wide open, report it to the station staff and present the card that you used to enter. The station staff will record your card and exit station and let you through the service gate. As your exit is manually recorded, you will be charged the maximum fare but expect an adjustment on your account within 3 banking days.